Delete your DataGPTE account

You can request that your DataGPTE account and associated personal data be deleted. This page explains how. No sign-in is required to read these instructions.

1. Delete from the app or website (fastest)

1. Open the DataGPTE Android/iOS app or app.datagpte.com and sign in.
2. Go to Profile → Settings → Delete account (on web: sidebar → Delete account).
3. We open this page with a short-lived encrypted link for your account. Choose an optional reason, confirm, and we verify the link before deleting.

Before deletion completes, your wallet available balance must be ₦0, and any reserved funds from pending purchases must be cleared. Deletion is irreversible: we remove or anonymize personal identifiers (name, email, phone, KYC fields, password/PIN hashes, push devices, and conversation content). Anonymized financial ledger rows may be retained for audit and regulatory needs, as described in our Privacy Policy.

2. Request deletion by email

If you cannot use the in-app flow (for example you no longer have the device), email [email protected] with the subject Delete my DataGPTE account. Include:

• The email address and/or phone number registered on the account
• A clear statement that you want the account and associated personal data deleted

We will verify ownership and process the request. We aim to complete verified deletion requests within 30 days. You may be asked for additional confirmation to protect against unauthorized requests.

3. What is deleted

Account profile data, credentials, devices/push tokens, and chat history are removed or anonymized. See the “Retention” and “Your choices” sections of the Privacy Policy for full detail.

Questions: [email protected].